In many cases, installation is plug & play.

• Watch the installation video

Upon receipt of your Nayax device, you’ll find all the information needed to install your device, as well as how to contact customer support for any additional help.

Nayax's onboarding journey will guide you through our system to take advantage of everything our platform has to offer. From Nayax’s Smart Tips, which will be your guide through our system to our online university that will enable you to learn our complete solution easily.

We support all the known machine protocols such as MDB DEX , VCCS, CCI, Pulse, as well as our proprietary Marshal protocol to connect easily to a PC based machine. By choosing the correct set you will be able to connect your machine to our all-in-one telemetry and cashless payment device and start accepting cashless transactions.

Nayax is offering a payment facilitator that accepts a variety of cashless payment options in every country. We stay ahead of the curve and offer the most secure payment methods to build consumer trust and loyalty.
In the US we offer EMV contact, contactless and legacy mag swipe acceptance of Visa, Master card, Discover and Amex, as well as many alternative payment methods (APMs) and closed loop student cards and employee cards.
In Canada, we also accept Interac Flash.

Nayax offers the best customer support available. Contact our global support team via email, phone or the chatbox on our website and an agent will be in touch as soon as they’re available. We also offer online courses at Nayax University – free for all Nayax customers – to give you additional resources so you can learn how to get the most out of Nayax's solutions.

We support all types of machines including MDB, Pulse, and PC based machines.

We support all the known machine protocols such as MDB DEX , VCCS, CCI, Pulse, as well as our proprietary Marshal protocol to connect easily to a PC based machine. By choosing the correct set you will be able to connect your machine to our all-in-one telemetry and cashless payment device and start accepting cashless transactions.

The funds will be transfered at the end of each payment term - weekly to your chosen (in the contract) bank account. Nayax helps you reconcile your funds by machine. You will recieve an invoice at the end of each payment term that consist of funds during the previous payment period minus our monthly service fee per machine.

Per fiscal and banking regulations, every new Nayax customer needs to complete an onboarding & KYC (Know Your Customer) process. In order to receive your processing funds, please complete the KYC forms. You will be walked through this process after completing the purchase process.

Simply install the device and you will receive an e-mail with user activation instructions to our management system. In the device box you will find all the information you need to install the device.

We do not accept any returns.

New customers - Please start filling the contracts and KYC (know your customer) forms.

Please allow up to 7 business days for your Nayax device(s) to be set up under your account, allowing you to install the devices on your machines.

Existing customers - Nothing. We'll send your order asap.

We provide a limited warranty period of 12 months for your VPOS Touch device. In the unlikely event that your device needs repair service or for additional information, please contact us at support@nayax.com. In your contract, you will find the Limited Warranty Terms and Limitations.

At the end of your purchase, you can choose your shipping options, and where you want your devices to be shipped.