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  Nayax's Offering

How easy is it to install a device?

In many cases, installation is plug & play.

Upon receipt of your Nayax device, you’ll find all the information needed to install your device, as well as how to contact customer support for any additional help.

After installation, how do I get started?

Nayax's onboarding journey will guide you through our system to take advantage of everything our platform has to offer. From Nayax’s Smart Tips, which will be your guide through our system to our online university that will enable you to learn our complete solution easily.

Can you add a Nayax card reader to any vending machine?

We support all the known machine protocols such as MDB DEX , VCCS, CCI, Pulse, as well as our proprietary Marshal protocol to connect easily to a PC based machine. By choosing the correct set you will be able to connect your machine to our all-in-one telemetry and cashless payment device and start accepting cashless transactions.

What payment types do you support?

Nayax is offering a payment facilitator that accepts a variety of cashless payment options in every country. We stay ahead of the curve and offer the most secure payment methods to build consumer trust and loyalty.
In the US we offer EMV contact, contactless and legacy mag swipe acceptance of Visa, Master card, Discover and Amex, as well as many alternative payment methods (APMs) and closed loop student cards and employee cards.
In Canada, we also accept Interac Flash.

What kind of support do you offer?

Nayax offers the best customer support available. Contact our global support team via email, phone or the chatbox on our website and an agent will be in touch as soon as they’re available. We also offer online courses at Nayax University – free for all Nayax customers – to give you additional resources so you can learn how to get the most out of Nayax's solutions.


Country

Customer Support Working Hours

Points of Contact

 

 

United States & Canada

 

 

Monday to Friday

8:30am - 8:30pm EST

Technical Support Department

  • Email: us-support@nayax.com
  • Phone: 410-666-3800 (Option 2)

Onboarding/ New account set-up Department

  • Email: onboarding-na@nayax.com
  • Phone: 410-666-3800 (Option 1)

Finance Department

  • Email: usfinance@nayax.com
  • Phone: 410-666-3800 (Option 4)

Sales Department

  • Email: ussales@nayax.com
  • Phone: 410-666-3800 (Option 3)

USA E-Shop Shipping Inquiries

  • Email: us-shipping@nayax.com

 

Which machines do you support?

We support all types of machines including MDB, Pulse, and PC based machines.

Which protocols do you support?

We support all the known machine protocols such as MDB DEX , VCCS, CCI, Pulse, as well as our proprietary Marshal protocol to connect easily to a PC based machine. By choosing the correct set you will be able to connect your machine to our all-in-one telemetry and cashless payment device and start accepting cashless transactions.

  Getting Started

How will I get my money?

The funds will be transfered at the end of each payment term - weekly to your chosen (in the contract) bank account. Nayax helps you reconcile your funds by machine. You will recieve an invoice at the end of each payment term that consist of funds during the previous payment period minus our monthly service fee per machine.

Payment term - Weekly
What do I need to do to start working with Nayax and accept cashless payment?

Per fiscal and banking regulations, every new Nayax customer needs to complete an onboarding & KYC (Know Your Customer) process. In order to receive your processing funds, please complete the KYC forms. You will be walked through this process after completing the purchase process.

What to do when receiving a device?

Simply install the device and you will receive an e-mail with user activation instructions to our management system. In the device box you will find all the information you need to install the device.

Can I return my purchase?

We do not accept any returns.

  Shipping

What should I do after completing an order?

New customers - Please start filling the contracts and KYC (know your customer) forms.

Please allow up to 7 business days for your Nayax device(s) to be set up under your account, allowing you to install the devices on your machines.

Existing customers - Nothing. We'll send your order asap.

Is my device covered by a warranty?

We provide a limited warranty period of 12 months for your VPOS Touch device. In the unlikely event that your device needs repair service or for additional information, please contact us at support@nayax.com. In your contract, you will find the Limited Warranty Terms and Limitations.

Shipping info

At the end of your purchase, you can choose your shipping options, and where you want your devices to be shipped.